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Managed IT Services.

Project Description

Managed IT Services / Desktop Support

What is “Managed Services” or “Outsourcing” and what benefits does it provide to our clients?

It is a complete service that includes access to a team of engineers and customer service personnel for a similar cost to that of an in-house IT person(s).

It is a completely scalable set of services that is based on a per user, per month basis – using figures that we know work, from experience.

There are a set of options that cater for most eventualities and are simply tailored on a per client basis.

We are able to provide this service across Sussex, Surrey, Kent & South London.

For more a more in depth document and pricing indications, please contact us.  All enquiries will be treated confidentially as is our methodology.

Example:

A client with 120 users completely outsourced to Weald for servers, Desktops, infrastructure, phones, helping users – and they wanted a man permanently on-site so that they could tap him on the shoulder. Calculating their usage over the previous year from our comprehensive logging and reporting system – we established actual support time took around 18 hours per week. We agreed to put in a full time Weald helpdesk level 2 employee, to sit within the client’s premises – at a desk provided by the client.  He would work for them 50% of the time and work for Weald remotely 50% of the time.

The client gained the ability to get on-site support on demand and Weald was able to provide this at a sensible cost because we still have use of the Weald employee for 50% of the time.

This client also took advantage of the “Waking Hours Support” uplift, thus gaining extended hours – but without the expense of paying its own staff for standby and overtime.  Typically, it is not possible to run a waking hours shift in house – if you have only one IT Person.

The client doesn’t only gain one person, they have access to the helpdesk team, a senior engineer and regular reviews with their account manager.  Importantly, there are additional contracts in place with SLA’s relating to servers & network infrastructure – which define the SLA’s for those items.

Managed IT Services

 

Professional service, backed up by the knowledge and understanding of the issues we faced.
Alan Barrett, TWM Solicitors LLP
We outsourced our I.T. function to Weald thereby freeing up more Partner time for our clients. We’ve benefited immensely from Weald’s experience, they clearly have expert knowledge which means we are always one step ahead of any new industry developments.
Nick Rawson, Knill James

Like to discuss any current IT challenges that you face?

Call our managing director Mike Nelson on 01444 241381

 

Case Studies

 

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LIVE SUPPORT

Please click below for Live Support. We support Windows, Apple and Linux Operating systems.

Our Direct number is 01444 848055

Remote Support

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Your IP address is: 54.158.250.39

Our helpdesk will need to establish a number of facts from you when you call. Company Name, Company Branch, Your Name, Your Contact number, Your email address.

note: a ticket will be logged and you will receive email confirmation of ticket open and ticket close.

The nature of the problem The number of users it affects (we grade calls based on this) Can we see and replicate the error easily, and how do we do this.