Managed IT Services / Desktop Support
What is “Managed Services” or “Outsourcing” and what benefits does it provide to our clients?
It is a complete service that includes access to a team of engineers and customer service personnel for a similar cost to that of an in-house IT person(s).
It is a completely scalable set of services that is based on a per user, per month basis – using figures that we know work, from experience.
There are a set of options that cater for most eventualities and are simply tailored on a per client basis.
We are able to provide this service across Sussex, Surrey, Kent & South London.
For more a more in depth document and pricing indications, please contact us. All enquiries will be treated confidentially as is our methodology.
A client with 120 users completely outsourced to Weald for servers, Desktops, infrastructure, phones, helping users – and they wanted a man permanently on-site so that they could tap him on the shoulder. Calculating their usage over the previous year from our comprehensive logging and reporting system – we established actual support time took around 18 hours per week. We agreed to put in a full time Weald helpdesk level 2 employee, to sit within the client’s premises – at a desk provided by the client. He would work for them 50% of the time and work for Weald remotely 50% of the time.
The client gained the ability to get on-site support on demand and Weald was able to provide this at a sensible cost because we still have use of the Weald employee for 50% of the time.
This client also took advantage of the “Waking Hours Support” uplift, thus gaining extended hours – but without the expense of paying its own staff for standby and overtime. Typically, it is not possible to run a waking hours shift in house – if you have only one IT Person.
The client doesn’t only gain one person, they have access to the helpdesk team, a senior engineer and regular reviews with their account manager. Importantly, there are additional contracts in place with SLA’s relating to servers & network infrastructure – which define the SLA’s for those items.
Like to discuss any current IT challenges that you face?
Call our managing director Mike Nelson on 01444 241381