Support Options and Pricing
Every client is individual and contracts are tailored per client, but, we do have some basic rules which allow us to price contracts initially. We review usage at 3 and 6 months, then annually thereafter to ensure it is fair for all parties.
Remote Only Helpdesk
All you can eat, as long as it is remote.
£ 10.00 per user per month
Minimum charge (per client) £ 100/month
Server Support (P1)
£ 50.00 per Windows Server per month
Server Hardware Support for kit out of contract with HP or Dell
£ 50.00 per server (hw) per month
Inc all parts, labour & loan kit
Contracts are typically annual, billed monthly with a 90 day quit clause.
After 1 yr, they become monthly rolling.
Discounts are available for 2 & 3 yr contracts.
Items such as Anti Virus, Office 365 and other licencing may be paid monthly on the same contract.
Backup and Replication Options
We have shared storage and co-location options at our Uckfield Office and in our T3 data centre location at Reading (Pulsant).
We have repositories for Shadow Protect and Veeam.
This allows us to restore our client's servers quickly, in some cases where replication is in place, just fire up the virtual machine and play. This allows clients to have DR Testing regularly.
Ad Hoc & Banked Hours System
Some clients prefer a system of banked hours, drawn down from helpdesk and engineer tickets. We do NOT expire hours.
Example - 40 hours = £2800
Weald's normal hourly rate is £ 95.00
We typically do not charge call out, just the first full hour, then 15 minute blocks thereafter.
We have varying day rates depending on engineer skill required.
Basic PC type engineer work = £ 500/day 250 half
Standard Network engineer = £ 660/day 330 half
Senior engineer (consultant) = £ 750/day 375 half
Regular call pro-active IT outsourcing
Take the monthly pricing model for servers and helpdesk, then add £ 300 per half day - either weekly, fortnightly or monthly.
Alternatively, book regular calls and draw down from banked hours.
Updates to servers and applications
Weekdays, evenings and weekends - all possible
Waking Hours and 24/7 Upgrades
We have a shift in operation to cover this.
Reasonably priced uplift from £ 300/month