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IT Support Pricing – fixed rates or per hour

IT Support Pricing

IT Support pricing per hour to fixed rates to banked hours - we offer a full range of IT services

IT Support Pricing Options
Every client is individual and contracts are tailored per client, but, we do have some basic rules which allow us to price contracts initially.  We review usage at 3 and 6 months, then annually thereafter to ensure it is fair for all parties.

Remote Only Helpdesk
All you can eat, as long as it is remote.
£ 10.00 per user per month
Minimum charge (per client) £ 100/month

Helpdesk plus all inclusive on-site support
typically around £ 20-25 per user per month.

Server Support (P1)
£ 50.00 per Windows Server per month
Includes monitoring

Server Hardware Support for kit out of contract with HP or Dell
£ 50.00 per server (hw) per month
Inc all parts, labour & loan kit

Contracts are typically annual, billed monthly with a 90 day quit clause.
After 1 yr, they become monthly rolling.
Discounts are available for 2 & 3 yr contracts.

Software Subscriptions 
Items such as Anti Virus, Office 365 and other licencing may be paid monthly on the same contract.

Backup and Replication Options

We have shared storage and co-location options at our Uckfield Office and in our T3 data centre location at Reading (Pulsant).

We have repositories for Shadow Protect and Veeam.

This allows us to restore our client's servers quickly, in some cases where replication is in place, just fire up the virtual machine and play.  This allows clients to have DR Testing regularly.

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Ad-Hoc and Banked Hours System

Some clients prefer a system of banked hours which are drawn down by the use of help-desk and engineer tickets.  We do NOT expire hours.

Examples - 40 hours = £3000/£75hr or 10 hours = £900/£90/hr

Weald's normal hourly rate is £ 95.00

On-Site

We typically do not charge call out, just the first full hour, then 15 minute blocks thereafter.

Remote

We charge in 15 min blocks for remote work. £23.75 per 15 mins.  You do not have to have a contract, but clients with contract take priority.

We have varying day rates depending on engineer skill required.

Basic PC type engineer work = £ 500/day 250 half
Standard Network engineer = £ 660/day 330 half
Senior engineer (consultant) = £ 750/day 375 half

Regular call pro-active IT outsourcing

Take the monthly pricing model for servers and helpdesk, then add £ 300 per half day - either weekly, fortnightly or monthly.
Alternatively, book regular calls and draw down from banked hours.

Updates to servers and applications
Weekdays, evenings and weekends - all possible

Waking Hours and 24/7 Upgrades

A fully in-house resourced 24/7 shift solution.

Waking Hours:
From 6 am to 11 pm 7 days a week (we call this waking hours)
Uplift of £ 300 to existing contract.

24/7/365:
The full 24/7 option for those that operate through the night.
Uplift of £600 to existing contract.

All prices ex. VAT

Long Term Outsourcing (Embedded Support)

For clients needing to fulfil a longer term need, such as their in-house IT support person going on sabbatical or long term sick, we are able to provide a permanent on-site presence, or where required, perhaps 2-3 days per week or similar.  For this type of arrangement, we are able to offer very similar rates to that of an IT-Contractor that you might get from a recruitment company, but with the added advantage that this person is an employee of Weald, with full access to Weald resources and escalation path. 

Not just a person, but a team

Backup and Replication Options and Pricing

Helpdesk - Get Support !