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Support Options and Pricing – contact us to learn more

Support Options and Pricing

A full suite of managed Services

Support Options
Every client is individual and contracts are tailored per client, but, we do have some basic rules which allow us to price contracts initially.  We review usage at 3 and 6 months, then annually thereafter to ensure it is fair for all parties.

Remote Only Helpdesk
All you can eat, as long as it is remote.
£ 10.00 per user per month
Minimum charge (per client) £ 100/month

Helpdesk plus all inclusive on-site support
typically around £ 20-25 per user per month.

Server Support (P1)
£ 50.00 per Windows Server per month
Includes monitoring

Server Hardware Support for kit out of contract with HP or Dell
£ 50.00 per server (hw) per month
Inc all parts, labour & loan kit

Contracts are typically annual, billed monthly with a 90 day quit clause.
After 1 yr, they become monthly rolling.
Discounts are available for 2 & 3 yr contracts.

Software Subscriptions 
Items such as Anti Virus, Office 365 and other licencing may be paid monthly on the same contract.

Backup and Replication Options

We have shared storage and co-location options at our Uckfield Office and in our T3 data centre location at Reading (Pulsant).

We have repositories for Shadow Protect and Veeam.

This allows us to restore our client's servers quickly, in some cases where replication is in place, just fire up the virtual machine and play.  This allows clients to have DR Testing regularly.


Ad Hoc & Banked Hours System

Some clients prefer a system of banked hours, drawn down from helpdesk and engineer tickets.  We do NOT expire hours.

Examples - 40 hours = £3000/£75hr or 10 hours = £900/£90/hr

Weald's normal hourly rate is £ 95.00

We typically do not charge call out, just the first full hour, then 15 minute blocks thereafter.

We have varying day rates depending on engineer skill required.

Basic PC type engineer work = £ 500/day 250 half
Standard Network engineer = £ 660/day 330 half
Senior engineer (consultant) = £ 750/day 375 half

Regular call pro-active IT outsourcing

Take the monthly pricing model for servers and helpdesk, then add £ 300 per half day - either weekly, fortnightly or monthly.
Alternatively, book regular calls and draw down from banked hours.

Updates to servers and applications
Weekdays, evenings and weekends - all possible

Waking Hours and 24/7 Upgrades

We have a shift in operation to cover this.

We can offer from 6am to 11pm 7 days a week (we call this waking hours)
The full 24/7 option for those that operate through the night.

Reasonably priced uplift from £ 300/month

All prices ex. VAT

Helpdesk - Get Support !